By Janet Bergamo
Of all the tools available to the IT team, the monitoring tools software is probably the most important tools. This is mostly because the right tool will proactively help the team identify as well as address application performance problems long before the issues impact the productivity of the employees, cause response time delays or erode the much needed customer loyalty. These tools will further enable you to develop a historical database of performance trends and enable your team to pinpoint the primary causes of performance problems. There are five more benefits your business stands to gain from using these tools.
Reduce revenue risk
In today’s market, gaining or losing a valuable customer’s loyalty is just a few clicks away. For example, in the case of Black Friday frenzy, if your ecommerce system is not working properly, you will end up losing sales as well as abandoned shopping carts. The good news is that the right monitoring tools software can help identify performance issues and help you to fix them swiftly.
Improve business continuity
Regardless of your business size or the industry you are in, downtime is not something your customers will be willing to tolerate. Needless to say, the slightest disruption in business performance can lead to significant losses in both revenue and productivity, tarnishing of the brand reputation, loss of customer loyalty as well as regulatory fines. The use of the right monitoring tools software will enable your team to troubleshoot problems and make necessary upgrades that improve the reliability of your infrastructure. Application monitoring tools with RightitNow software will give insight that allows your team to predict and prevent downtimes effectively.
Improve customer experience
Monitoring tools software will enhance your customer experience. It will help you deal away with slow-performing applications and prevent downtimes. This leads to more customer satisfaction and increased customer loyalty. (more…)